Performance Management & Manager Support in Des Moines, Iowa and Nationwide
Help Your Managers Lead With Confidence
✓ Performance Management & Documentation
✓ Manager Coaching & HR Guidance
✓ Clear Expectations & Accountability
What Is Performance Management?
This is the text area for a paragraph describing this service. You may want to give examples of the service and who may benefit. Describe the benefits and advantages of this group of services, explaining to users why they should choose your company.
Quick Answer
Performance management is an ongoing process of setting clear expectations, providing feedback, recognizing good work and addressing performance concerns before they become bigger problems.
It shouldn’t be something that happens only during an annual review.

HR Excellence Consulting helps small and growing businesses create practical performance processes and gives managers the HR guidance they need to handle employee situations more confidently and consistently.
Performance Problems Usually Don't Start With the Performance Review
A manager notices an employee missing deadlines. Work quality starts slipping. Expectations aren't being met. Other employees begin picking up the slack.
Everyone knows there's a problem, but no one has addressed it.
Then months later, the employee receives a poor performance review and is surprised by what they're hearing.
Employees shouldn't have to wait for an annual review to learn how they're doing.
Good performance management creates regular opportunities to talk about expectations, what's going well, what needs to improve and what support an employee may need to be successful.
Building a Performance Management Process That Actually Gets Used
A complicated performance system isn't helpful if managers won't use it.
HR Excellence Consulting can help develop or improve practical processes for:
- Setting clear job expectations and goals
- Creating or updating job descriptions
- Providing ongoing employee feedback
- Conducting performance reviews
- Documenting performance concerns
- Developing performance improvement plans
- Recognizing strong performance
- Addressing attendance, behavior and accountability
- Creating consistent practices across managers
- Supporting employee development
The goal isn't more paperwork.

It's giving managers and employees a clear understanding of what success looks like and what happens when expectations aren't being met.
Good Managers Still Need HR Support
Many managers are promoted because they're good at what they do.
Then suddenly they're responsible for people.
They're expected to give feedback, motivate employees, document performance, address attendance problems, manage conflict and have difficult conversations, often without ever being taught how.
That's where HR support can make a significant difference.
HR Excellence Consulting gives managers an experienced HR resource to turn to when they're thinking:
How do I address this?
What should I document?
What do I say to the employee?
Have we given them a fair opportunity to improve?
What should happen next?
Managers don't have to figure those answers out alone.
Manager Coaching & Training
Sometimes a business doesn't have an employee problem. It has a manager development opportunity.
HR Excellence Consulting can work with new and experienced managers to strengthen skills such as communication, giving feedback, setting expectations, documentation, accountability and handling difficult conversations.
Support can be provided one-on-one, to leadership teams or as part of an organization's ongoing fractional HR relationship.
Better managers can create better employee experiences.
Consistency Matters
One of the most common HR challenges in a growing organization is having different managers handle similar situations differently.
One manager documents everything. Another documents nothing.
One addresses poor performance immediately. Another waits six months.
One allows flexibility that another manager doesn't.
Those inconsistencies can create confusion and frustration for employees, and make difficult HR situations even harder to manage.
HR Excellence Consulting helps businesses establish clearer processes and gives managers a consistent HR resource to consult when questions arise.
When Performance Becomes an Employee Relations Issue
Sometimes coaching and feedback are enough to get an employee back on track.
Sometimes they aren't.
When a situation progresses to repeated performance concerns, serious behavior issues, employee complaints or possible separation, our team can help leadership determine the appropriate next steps.
Learn About Employee Relations & Workplace Investigations →
Performance Support That Fits Your Business
You don't need a large HR department to have a good performance management process.
HR Excellence Consulting can help with a specific performance management project, provide coaching for an individual manager or leadership team, or offer ongoing manager support through our fractional HR services.
Our approach is designed for small and growing organizations where managers wear multiple hats and HR processes need to be clear, practical and manageable.
Have a Manager Who Isn't Sure What to Do Next?
You don't need to know which HR service you need and you don't need to have all the answers before contacting us.
Tell us what's going on. We'll start there.
